Customer care
Returns & Exchange
Returns and exchanges
This preview page is ready for the client-approved policy. Before launch, add the eligibility window, accepted item condition, request process, courier responsibility, sale-item rules and resolution method.
Recommended customer journey
Customers should contact support with their order number and reason before sending anything back. Fabric should remain uncut, unwashed, unused and in its original packaging with all labels and components.
Items requiring special rules
Clearly state the treatment of sale items, customised orders, opened packaging, colour variation and products with manufacturing faults. The final wording must match the store's operational process.
Returns and Exchange Questions
What condition should an item be in?
The final policy should require fabric to remain uncut, unwashed, unused and complete. Confirm the exact requirements before launch.
How will a customer request an exchange?
The final support channel and response timeframe will be added once the fulfilment process is approved.
What if an item arrives damaged or incomplete?
The final policy should explain how quickly customers must report an issue and what photographs or order details are required.